Privacy policy

Last updated: June 2025

This Privacy Policy describes how Tortuga ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or make a purchase from us.

INFORMATION WE COLLECT

When you visit our site:

  • Device information (browser type, IP address, time zone)
  • How you interact with our site (pages viewed, search terms, clicks)
  • Location data (general geographic area)

When you make a purchase:

  • Contact information (name, email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely by our payment providers)

When you sign up for emails or contact us:

  • Email address and any information you choose to share

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing emails (only if you opt in)
  • Improve our website and shopping experience
  • Prevent fraud and ensure security

INFORMATION SHARING

We share your information only when necessary:

  • Shopify: Powers our online store and processes payments
  • Shipping carriers: To deliver your orders
  • Email service providers: To send you updates (if you opt in)
  • Legal requirements: When required by law

We never sell your personal information to third parties.

YOUR RIGHTS

You can:

  • Access the personal information we have about you
  • Correct any inaccurate information
  • Request deletion of your information
  • Opt out of marketing emails at any time
  • California residents: Have additional rights under CCPA

To exercise these rights, email us at hello@gettortuga.com.

COOKIES

We use cookies to:

  • Remember your cart items
  • Keep you logged in
  • Understand how our site is used
  • Provide relevant content

You can control cookies through your browser settings, but some site features may not work properly if you disable them.

DATA SECURITY

We use industry-standard security measures to protect your information. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our site is not intended for anyone under 18. We don't knowingly collect information from children under 18.

CHANGES TO THIS POLICY

We may update this policy occasionally. We'll post any changes here and update the date above.

CONTACT US

Questions about this privacy policy? Contact us:

This policy complies with applicable privacy laws including CCPA, GDPR, and other state privacy regulations.